Need help?
Frequently Asked Questions
Yes, just contact us through our contact page or email us at contact@greta-anderson.com, and we'll be happy to send you a sample so you can feel the fabric before buying.
- We manufacture all our garments and accessories in Britain. We try to source all our materials as close to home as possible.
- We use 100% European linen produced in a small mill in Lithuania.
- Our linings are made from cotton and tencel, which is made from wood pulp.
- We use natural deadstock organza silk from France.
- Our buttons made from surplus Irish milk.
- Our mask inners are made from 100% British wool.
- We also use eco-elastic made in Austria, using natural rubber from Malaysia.
- The dyes used on our linen are either GOTS certified or AZO-free.
- Our labels are made from organic cotton with soy based inks.
- Our packaging is recyclable and produced in Europe.
- We also use poly-cotton piping, which does include plastic. We have been unable to source a natural alternative but will not stop trying.
- Our tissue paper and stickers are biodegradable.
We constantly try to improve the sustainability of our supply chain. We will always be transparent about where our materials come from and what they are made of. If you have any questions, or are a sustainable supplier, please get in touch at contact@greta-anderson.com.
We accept payments with VISA, MasterCard, American Express, Paypal, Diners Club, Discover, Maestro, Union Pay, Apple Pay, Google Pay and Twint.
All our products are made to order. Our gowns will take 6-8 weeks to make and then another week to arrive. For overseas orders can take a further 7 days. Sleep masks and bags will take up to two weeks. Delivery details will be provided in your confirmation email.
Yes, please follow this link for our return instructions. For the UK we offer free returns. Outside the UK you will have to organise your own returns.
If you wish to cancel your order, please e-mail contact@greta-anderson.com within 4 hours, quoting your order number, as soon as possible. If you'd like to amend your order, we will do our best to accommodate any changes. However, once an order has been processed we cannot guarantee that it can be cancelled or amended.
We offer personalised messaging and embroidery for our bridal service.
We currently offer shipping to the following countries: UK, Jersey, Guernsey, USA, Canada, Australia, New Zealand, Singapore, Malaysia, Japan, South Korea, Hong Kong, Switzerland and United Arab Emirates.
If you need new buttons or a belt, please get in touch at contact@greta-anderson.com. We can send you new buttons for free. A new belt will have to be made to order for £75.



