We deliver to the UK using a trusted parcel courier service. Please check if your area is excluded below.

We ship to the US and internationally. Unfortunately we cannot ship to the EU at the moment due to new 'representation' regulations.

Please double-check that your shipping address is correct and complete at checkout. We cannot be held responsible for parcels that go missing or fail to arrive because of incorrect or incomplete address details. If this happens, we're unable to offer a refund. Should a parcel be returned to us due to an address error, you may be charged additional shipping costs to send it out again.

Since each garment is made-to-order, we'll let you know when yours is ready to ship. This typically takes 6 to 8 weeks.

Standard delivery to UK addresses is free on orders over £150. Orders under £150 incur a flat rate of £5.99.

You'll receive tracking information with your order, which you can view anytime from your account.

Isle of Man: Unfortunately, we cannot ship to the Isle of Man. Please use a UK delivery address or get in touch with our customer service team to discuss your order options.

Channel Islands: We can ship to Jersey and Guernsey, but not the other Channel Islands. If you'd like to place an order, please provide a UK address or contact our customer service team for assistance.

We understand that sometimes an order might not be exactly what you're looking for. That's why we offer free returns on non-personalised items. Items in full price can be sent back within 30 days of purchase. Please note that sale items and personalised embroidered products cannot be returned.

HOW TO RETURN YOUR ITEMS

For customers in the United Kingdom, please follow these steps:

1. Contact us at contact@greta-anderson.com with your order number
2. Let us know which items you'd like to return and why
3. Pack your items carefully in their original packaging, ensuring they are unworn and in pristine condition
4. Include your original packing slip in the box
5. Use the prepaid shipping label we provide and stick it securely to the outside of your parcel
6. Arrange a collection or drop off at your nearest location - see our shipping partner details for guidance
7. Once we receive and inspect your return, your refund will be processed to your original payment method in the original currency

For United States returns:

1. Email us at contact@greta-anderson.com with your order details
2. Provide your order number, specify which items are being returned, and explain your reason
3. Pack all items unworn in original condition with tags attached
4. Include the original packing note
5. Apply the prepaid shipping label to the outside of the box
6. Use our shipping partner's drop-off locations or arrange a collection
7. Your refund will be credited to your original payment method once approved

For all other international locations, please contact us at contact@greta-anderson.com for specific return instructions tailored to your country.

RETURN CONDITIONS

All items must be unworn, in original packaging, and free from damage, stains, or signs of wear. Items in unsaleable condition may be refused and returned to you at no refund.